Operational AI

Remii Answers Every Call

AI voice agents that execute workflows, schedule actions, update systems, and escalate to humans only when necessary.

Talk to Remii:

Remii doesn't just answer calls.

  • Schedule appointments
  • Dispatch technicians
  • Update CRMs
  • Send follow-up SMS
  • Route escalations
  • Sync customer records
Platform

Conversational AI built for real operations.

Remii answers, executes, and escalates — connected to the systems your operators already run.

Answer every inbound

Pick up at the first ring, qualify the caller, run the workflow, and escalate to a human only when the rules say so. No phone tag, no missed pickups.

Run outbound campaigns

Schedule list-based or event-triggered callouts for renewals, reminders, and follow-ups. Concurrency, retry rules, and quiet hours stay in your control.

Paired SMS threads

Every voice conversation comes with an SMS thread on the same agent context. Confirmations, links, and summaries land in the same place the call did.

Tools and flows

Hook the agent into the systems your operators already run: booking, dispatch, billing, CRM, knowledge base. Calls execute the workflow, not just the conversation.

Guardrails built in

Topic allowlists, language rules, and competitor-mention blocks validate every turn before the caller hears it. Compliance posture without bolt-on tooling.

Live operator console

Watch active conversations, barge in with text mid-call, or hot-transfer to a human with full context attached. Operators stay in the loop without drowning in noise.

Configuration

Configure workflows, not prompts.

Workflow logic, voice identity, business rules, integrations, and rollback all live on one page. Change a routing rule on a Tuesday afternoon; it's live on the next call without a deploy.

  • Drag-and-drop flow builder
  • Per-agent model controls
  • Version history with rollback
  • Shared tool libraries
Operator console

A calm ops console. Not a dashboard.

Live conversations on the left. Transcript and tool calls in the middle. Hot transfer, QA review, and escalation visibility on the right. Operators stay in the loop without drowning in noise.

  • Barge-in via text mid-call
  • Hot transfer to a human with full context
  • Replay transcripts with tool-call audit
Use cases

Built for businesses that answer a lot of calls.

Remii ships starter agents for the operators that pick up the most phones. Fork one, connect your tools, go live.

24/7 Emergency Call Handling & Dispatch

An HVAC company misses dozens of calls each month after hours, during peak summer demand, and while technicians are in the field. Customers calling with emergency issues often hang up before reaching someone.

Remii answers every inbound call immediately, identifies the issue, verifies the service address, checks scheduling availability, and books appointments automatically. For urgent situations, Remii escalates directly to the on-call technician based on predefined rules.

The system can also:

  • Send appointment confirmations by SMS
  • Update the CRM automatically
  • Capture new lead information
  • Route warranty customers differently
  • Prioritize emergency service calls
  • Trigger dispatch workflows

Result

Fewer missed revenue opportunities, faster response times, and reduced pressure on office staff.

AI Patient Scheduling & Office Intake

Medical offices lose significant staff time answering repetitive phone calls related to scheduling, office hours, referrals, prescription requests, and patient intake.

Remii answers patient calls conversationally, schedules appointments directly into the practice management system, sends reminders, captures intake information, and routes urgent or clinical requests to the appropriate staff member.

The system can also:

  • Handle appointment rescheduling
  • Answer insurance and office FAQs
  • Manage after-hours call flows
  • Route based on specialty or provider
  • Send intake forms automatically
  • Support multilingual patients

Designed to support HIPAA-aware workflows and human escalation when needed.

Result

Reduced front desk workload, shorter patient hold times, and improved scheduling efficiency.

Client Communication & Payment Workflows

Financial service organizations spend large amounts of time managing inbound client calls, appointment scheduling, payment reminders, and repetitive account-related communication.

Remii handles routine client interactions using predefined compliant workflows and conversational scripting. The agent can schedule consultations, deliver payment reminders, collect basic intake information, and route sensitive requests to licensed personnel.

The system can also:

  • Authenticate callers
  • Route by account type or priority
  • Log interactions automatically
  • Trigger follow-up workflows
  • Send secure reminders and confirmations
  • Maintain consistent communication standards

Human escalation occurs automatically for high-risk or complex situations.

Result

Improved operational efficiency, faster response times, and more consistent client communication.

Driver Coordination & Delivery Status Automation

Dispatch teams are overwhelmed by repetitive calls from drivers and customers asking for delivery updates, ETAs, route changes, and shipment confirmations.

Remii automates routine coordination by answering inbound calls, checking delivery status, updating ETAs, logging delivery events, and routing operational exceptions to dispatch only when necessary.

The system can also:

  • Handle driver check-ins
  • Capture proof-of-delivery information
  • Notify customers of delays
  • Escalate failed deliveries
  • Trigger SMS updates automatically
  • Integrate with dispatch and fleet systems

Result

Reduced dispatcher workload, faster communication, and improved operational visibility across deliveries.

Reservation, Takeout & Guest Request Automation

Restaurants and hospitality operators frequently miss calls during peak hours when staff are focused on guests, food preparation, and front-of-house operations.

Remii answers every call, manages reservations, handles takeout orders, answers menu and hours questions, and captures guest requests without requiring staff intervention.

The system can also:

  • Support multi-location routing
  • Handle after-hours inquiries
  • Send reservation confirmations
  • Manage waitlist workflows
  • Answer common guest questions
  • Escalate VIP or complex requests

During busy periods, Remii acts as an always-available front desk and phone coordinator.

Result

Fewer missed calls, improved guest experience, and increased operational efficiency during peak service hours.

Customer outcome

Replaced an after-hours answering service in three days.

We replaced the after-hours answering service on a Tuesday. By Friday, our techs stopped getting woken up for addresses and part numbers. Remii handles the intake, texts the summary, and only rings us when it's a real emergency.
Marcus Reed · Ops lead, Harper & Rowe Plumbing
−71% fewer after-hours pages3 days from signup to go-live$1.9k monthly savings
Integrations

Plug into what your operators already use.

Connect with the systems your operators already use every day.

Twilio

Carrier, SMS, and SIP trunking.

Cal.com

Live availability and booking via Cal.com.

Stripe

Credits, billing, and add-ons.

Microsoft Teams

Operator alerts and handoff pings via Microsoft Teams webhook.

Custom LLM

Bring your own LLM endpoint over a signed contract.

Pricing

Simple usage-based pricing.

You pay for the voice minutes and SMS messages your agents actually use. Optional enterprise onboarding for teams that want a guided rollout. No seats, no tier ladder, no minimum commitment.

Voice minutes

Inbound and outbound, billed per second.

SMS usage

Paired SMS threads on every conversation.

Optional enterprise onboarding

Guided rollout, integration scoping, and pilot support.

Mission

Built for modern customer operations.

Remii combines conversational AI, workflow automation, and human escalation into a single operational platform — designed for businesses that rely on phone communication and need every call to end somewhere useful.

Answer the next call with Remii.

Stand up a tenant, connect a number, ship an agent. Talk to sales for a guided pilot.